The earlier in advance that you place an order, the best guarantee that you will have no wait. 4) What are my payment options after placing a reservation?
Go2Go Taxi offers several payment options, each with advantages, disadvantages, and stipulations. Those are as follows:
Cash: Cash customers are always welcome for any
rides that are going from Kent or the surrounding communities to the
airport. We do not accept cash for rides from the airports back to the
Kent area unless that amount is paid in advance by the customer. We
also do not accept cash payments for any ride between the hours of 4-7AM
unless that cash is delivered to us prior to the appointed departure
time. There is no sales tax or additional fees levied on customers
paying cash for their reservation.
Online: With the confirmation number issued to you
by the dispatcher when you booked the reservation, you will be able to
submit a credit card or PayPal payment through our website under the
"Book a Taxi" tab across the top of the homepage. Standard Ohio and
sales tax (6.75%) will be added to any online transactions by default.
Over the Phone: Our knowledgeable dispatchers are
able to process credit card payments over the phone for
your convenience. Standard Ohio and sales tax (6.75%) and a Service
Charge (6.25%) will be added to any over the phone transactions by
default. The Service Charge is levied by the company that owns the
software we use to process the over the phone transactions and does not
benefit Go2Go Taxi or its employees.
5) Do I need to tip my driver?
Yes.
Gratuity is of course at the discretion of the customer, but drivers
do work for tips. A large portion of their money is made from the
gracious patronage of their customers for excellent service and
satisfaction. The company does not include gratuity as part of the
charged fare.
6) Who do I contact to make changes to my reservation?
Any
changes that need to be made to any existing reservation must be made
through the dispatch office at our primary office number
(330)-612-0204.
7) What if the office is closed when I call?
Always leave a message with your name, confirmation number, and phone number and we will call you back as soon as we open.
8) Who do I contact if I have a complaint?
Our
Operations Manager Luke Hall will be more than happy to discuss any
complaints or serious concerns that you may have. He can normally be
reached through the primary office number Monday through Saturday,
2:30-9PM EST.
Also,
Airport FAQs